For the cloud business model to work, this can’t happen

Microsoft hit by cloudy downtime in US
 
Two-hour outage for some hosted services

One very important leg that cloud stands upon is “I can get to my data and applications no matter what” subject to the availability of networking and clients capable of reaching that data. Sort of like “I can drive to Traverse City, no matter what”, subject to the availability of fuel and passable roads between where ever you are and Traverse City.

Violating this fundamental requirement is a “bad thing”&TM;

Google has had issues with GMail outages, Document outages, etc. If you build a business case atop these services, assuming continuous access, and that access is no longer available for some period of down time, what will that do to your business model?

In the case of some computing customers, milliseconds are real dollars (US currency). In the case of a time constrained bit of business, this potential lack of access is, at minimum, a serious problem.

Remember, clouds are supposed to help mitigate risk by being “always on” and “always accessible” with your data, and relatively low risk. You are paying an effective premium for this lower risk.

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One thought on “For the cloud business model to work, this can’t happen

  1. We’ve been using Google Apps for a year now. Although there are rarely catastrophic outages, a week doesn’t go by without several glitches of types never seen when we used to host our own email. Things like attachments not being accessible, or long delays in loading email. Google calendar is subject to even more of these — like events that refuse to be added. On the other hand, when we hosted our own email, we had a few catastrophic outages a year. I think the worst we’ve seen from GApps was a several-hour delay in mail delivery, one day. This is using the Gmail Web Interface; use of a local client would insulate us somewhat, but to perhaps a greater extent negate the advantage. Bottom line: you pays yer money and takes yer cherce. And the sword of Damocles is the possibility that some day, the Cloud (the Internet, that is) could go down catastrophically… an exercise in “thinking the unthinkable.”

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