You can't win

Like that old joke about the patient going to the Doctor for a pain …

Patient: Doctor, it hurts when I do this (does some action which hurts)
Doctor: Don’t do it then

Imagine if you will, a patient whom, after being told what is wrong, and why it hurts, and what to do about it, continues to do it. And be more intensive about doing it. And then complains when it hurts.
This is a rough metaphor for some recent support experiences.
We do our best to convince them not to do the things that cause them pain, as in this case, they are self-inflicted.
I dunno. I try. I just don’t see any way to win here (e.g. for the patient in this case to come out ahead) until they make the changes that we recommended.