Customer: Must be something wrong with your gear, because we know what we are doing.
Me: Er … (noting that something that was working correctly before they touched it, is no longer working) … ok … so what changes have you made?
Customer: Changes? We haven’t changed anything!
Me: Er … but it was working, then it stopped working. So what changed?
Customer: We just altered the network
Me: Ok, now we are onto something (and likely the reason why the “equipment is broken“)
Customer: But we didn’t break it …
Me: Yes, I understand. Now lets get it working again.
I guess I am surprised at how quickly people leap to pointing fingers, as compared to how quickly they leap to trying to fix what they broke, and understand why they broke it.
Viewed 16287 times by 3497 viewers